Yes. Size does not determine the quality of management.

When necessary. We don’t do “presenteeism” for its own sake, but we don’t disappear either.

Of course. If they work well, we’ll continue with them.

No surprises. Clear prices agreed from the outset.

You shouldn’t have to “chase” your property manager.

With me, the rule is simple:

You will always have a clear line of contact (email and professional WhatsApp).

I commit to the following response times:

general enquiries: maximum response time 48 hours. I’ll give you an initial response within a reasonable timeframe and, if it’s more complicated, I’ll tell you when you can expect a reply.

Urgent enquiries: these are prioritised and answered immediately on the same day.

Non-urgent, non-important enquiries: We’ll acknowledge receipt and let you know the response time.

Yes, it’s one of my strengths.

With me, the accounts don’t just arrive with no explanation:

I prepare easy-to-understand summaries: what came in, what went out, and why.

I clearly distinguish between recurring and extraordinary expenses (works, special assessments, etc.).

If there’s anything you don’t understand, we’ll go through it in writing or at a meeting, without rushing or unnecessary jargon.

My aim is for any owner who reads the accounts to be able to say:

“Okay, now I know what’s been done with my money this year.”

Minutes are not just a “box-ticking exercise”: they are the official record of what has been decided. We meet the deadlines established by the Horizontal Property Act and the Catalan Civil Code.

My way of choosing them is transparent:

I request comparable quotes (the same scope for everyone).

I explain to the community what each proposal includes—and what it doesn’t.

It is decided at the meeting and recorded in the minutes.

If the community already has suppliers who do a good job, I’m not here to “change things just for the sake of it”.

And if I recommend someone, I’ll explain why: experience, price, responsiveness, guarantees… not personal gain.

Late payments won't resolve themselves, but they shouldn't be dealt with by force either.

My approach:

Strict control of unpaid charges from the very first month.

Clear, courteous reminders: informal at first, then formal.

If there is no response, we present the community with the appropriate legal course of action, together with a lawyer, explaining the costs, timeframes and options.

We always clearly distinguish between those who cannot pay and those who simply do not want to.

The community decides how far it wants to go, but with information and figures on the table—not impulse.

Works are precisely where you notice most clearly whether a firm works methodically or not.

What do I do?

Before getting started:

I clearly define the scope of the work with a technician when necessary, request several comparable quotes, and explain to the community what each one includes and what risks are involved.

During the works:

communication with the company is monitored, changes or extras are documented, and the community is kept informed of anything relevant.

At the end:

the invoice is checked against the approved budget and, if anything doesn’t add up, it is queried before payment.

I can’t prevent problems from ever arising, but I can guarantee that the community will never be left in the dark.

An important part of my work is making sure the community doesn’t get unpleasant surprises simply because of a lack of information:

I review and update the usual compliance requirements (minutes book, insurance policy, certificates, etc.).

I coordinate with the tax advisers whenever necessary (tax forms, renting out communal areas, etc.).

When new regulations come into force, I explain them clearly and suggest how we can adapt.